IMPORTANT COVID-19 UPDATE
As of Tuesday 31st March, orders can still be placed online
Many of our customers have been asking for an update on the potential impact of the Coronavirus on our business. Some of our collections are manufactured in the Far East and therefore we have experienced delays which is out of our hands during this pandemic. However some of our other collections and products are not affected. Those of you familiar with supplies from the Far East will already know that the Chinese New Year is a shutdown period for all factories. This shutdown period is generally extended each year as a result of factories waiting for their workers to return from holiday. In many cases some workers do not return at all, often leading to further delays because of the need to train new workers, resulting in slower production. This year is no different in that regard, however, as the COVID-19 virus outbreak has also coincided with Chinese New Year, the usual return to work process has still not fully completed. This has resulted in a further delay beyond what might be considered normal and what is fully out of our control. Now as you are aware we are facing the Covid-19 outbreak which has resulted in some suppliers closing, delivery companies been delayed and a reduction in the workforce.
As you are aware from the recent statements from the Government insisting that we all play our part to protect the most vulnerable and to ensure the NHS has the ability to cope with the expected number of patients affected by the COVID-19 virus in the coming days and weeks.
As a family business for over 7 years the health and wellbeing of our staff and customers is paramount. We just want to do the right thing and therefore confirm that as a “non-essential” business 90% of our staff have been designated as furloughed workers leaving behind a skeleton crew of staff to continue the running of the business, processing and dispatching stock available. We are doing our best to dispatch as soon as possible but please be kind and please remember we are experiencing a pandemic which is completely out of our control.
Collections we are currently struggling to manufacturer have been removed from the website, inventory of stock has been added to these collections for the stock we have in the warehouse on these particular collections and some of the collections have been put into our sale section ore removed from the website. This is only temporarily whilst we follow government guidelines.
During the temporary closure all general enquiries will be dealt with, however may take a little longer to reply.
We greatly appreciate your support and understanding in these exceptional circumstances, if you can wait for your order we would greatly appreciate and as a thank you would provide a free gift. Please do let us know at firstname.lastname@example.org if at all possible to wait for your order.
Stay safe, Stay In.